Returns & Refunds
Clear and fair policies to ensure your satisfaction and peace of mind.
Last Updated: [27 JULY, 2026]
This Return & Refund Policy sets out the terms and conditions on the basis of which we, Homeocare Wellness, having its registered office at HN30, Ward no 7, Nautanwa, Maharajganj, UP 273164, India (collectively, "Homeocare," "Company," "we," "us," or "our"), will process returns and refunds for transactions carried on the Homeocare Wellness platform through your use of the website ( https://homeocarewellness.com/ ) (referred to as the "Platform") while availing services (detailed in the Terms and Conditions available at: https://homeocarewellness.com/terms-and-conditions ) made available to you over the Platform (the "Services").
Homeocare may assign, transfer, and sub-contract its rights and/or obligations under this Return & Refund Policy to any third party, as it may deem fit, and you shall continue to be bound by this Return & Refund Policy in the event of such assignment or transfer. Acceptance of this Return & Refund Policy will be deemed to be a sufficient notice to you or to anyone who agrees to use the aforesaid Platform.
---
1. RETURNS FOR CONSULTATION SERVICES
i. Consultations: Since our primary service is telemedicine consultations, returns are not applicable in the traditional sense. However, if you experience any of the following issues, you may be eligible for a refund under our Refund Policy:
· The consultation did not take place due to a technical error from our end.
· The doctor was unavailable at the scheduled time without prior intimation.
· You accidentally booked a duplicate consultation.
ii. Consultation Feedback: If you are unsatisfied with the consultation experience (e.g., doctor's demeanor, clarity of advice), we encourage you to provide feedback. However, refunds will not be issued solely based on the nature of advice obtained, the efficacy of treatment, or health outcomes, as homeopathic treatment outcomes vary from person to person.
iii. Refund Window for Consultations: Refund requests for consultation fees must be raised within 48 hours of the scheduled consultation time. Requests raised after this window will not be entertained unless there are exceptional circumstances at the sole discretion of Homeocare.
---
2. RETURNS FOR PHYSICAL PRODUCTS
Homeocare strives to deliver correct products in the right/undamaged condition every time the customer places an order. We strongly recommend our customers to check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancies.
2.1 Eligibility for Return
Please note that the window to raise a return request is open till [48 hours] after the order has been delivered. The items are eligible for a return under the following circumstances:
· Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
· Product(s) were delivered in damaged/non-working condition.
· Product(s) have missing parts or accessories or are different from their description on the product page.
· Product(s) are returned in original packaging i.e., with labels, barcode, price tags, original serial no., etc.
· Batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.
· Product(s)/medicine(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
· The damages/defects are covered under the manufacturer's warranty.
Note: Replacement of product(s)/order is not supported as of now. For such cases, the customer needs to return the items, and a refund will be issued post-verification.
3. RETURN PROCESS
If your order is eligible for a return, you can raise a return request within the specified window from the date of delivery. All returns are reviewed for eligibility, and refund is subject to review and verification by the Homeocare Wellness team.
1. Raise a Request: To initiate a return, please send an email to support@homeocarewellness.com with the following details:
· Order Number
· Product(s) to be returned
· Reason for return
· Supporting images/videos (if applicable)
2. Eligibility Verification: Upon eligibility verification, Homeocare will initiate the return and intimate the collection of product(s) to be returned.
3. Return Pickup: Return pick-up should happen within 3 days of raising the return request. The customer is required to handover the product in its original packaging.
4. Refund Initiation: Refund will be initiated once Homeocare receives the product and verifies the same.
---
4. REFUND TIMELINES
i. Refunds for all eligible returns are issued through the payment method used at the time of purchase.
ii. The time frame for different payment modes is typically 5-7 business days post the return has been received and verified by Homeocare Wellness.
iii. Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean any day of the week (excluding Saturdays, Sundays, and public holidays) on which commercial banks in India are open for business.
iv. You will need to update the following information to enable us to process a refund to your account (if a bank transfer is required):
· The Bank Account Number
· IFSC Code
· Account Holder's Name
v. Important: Refunds cannot be processed to third-party accounts. The name on your Homeocare Wellness account should match the name of the bank account holder.
vi. To the extent permitted by applicable law, Homeocare Wellness will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), in providing information by the customer, technical issues, and other reasons beyond its control.
Return Policy
Connect
Your gateway to trusted homeopathic care
Contact
Subscribe
info@homeocarewellness.com
+918957779311
© 2025. All rights reserved.